Last updated: Oct 21, 2025.
1. Introduction
Welcome to Excel Care Team Ltd (“we”, “us”, “our”).
We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, store, and protect your personal information when you visit our website https://excelcareteamltd.com or use our services, including home care, healthcare staffing, and recruitment.
2. Who We Are
Excel Care Team Ltd
Registered Office: [Insert full postal address]
Company Number: [Insert number]
Email: [info@excelcareteamltd.com]
Telephone: [Insert number]
Data Protection Contact: [Insert name or “Data Protection Officer” if appointed]
We act as the Data Controller for the personal data we collect from clients, carers, job applicants, and website visitors.
3. Information We Collect
We may collect and process the following information:
a. Personal Information
- Name, address, phone number, and email address
- Date of birth, gender, and nationality
- Emergency contact details
b. Recruitment Information
- CVs, work history, qualifications, training records
- References, right-to-work documents, DBS status
- Availability, shift preferences, and professional registration numbers
c. Client / Service User Information
- Health or care needs (where relevant)
- Care plans, risk assessments, medication details
- Next-of-kin and contact information
d. Technical Data
- IP address, browser type, device type
- Cookies and usage data for analytics and performance monitoring
e. Marketing Preferences
- Your consent to receive updates, newsletters, or promotional materials
4. How We Use Your Information
We use your personal data to:
- Register you as a client, carer, or job applicant
- Deliver care or staffing services safely and effectively
- Verify identity, training, and qualifications
- Process payroll and invoicing
- Communicate with you about shifts, assignments, or services
- Comply with legal and safeguarding obligations
- Maintain service quality, audits, and training records
- Send marketing communications (only where lawful or consented)
5. Our Legal Basis for Processing
We process data under the following lawful bases:
- Contract: To perform a contract with you (e.g., employment or client agreement)
- Legal obligation: To comply with employment, tax, or safeguarding laws
- Legitimate interest: To manage business operations, marketing, or service improvement
- Consent: When you voluntarily opt in to marketing or specific data uses
You may withdraw consent at any time by contacting us.
6. Data Sharing
We may share your data with:
- Clients and healthcare organisations (for staffing and placement purposes)
- Payroll, HR, or background check partners (e.g., DBS, training providers)
- IT and web hosting services (for secure system operation)
- Local authorities, regulators, or law enforcement when legally required (e.g., CQC, ICO)
We never sell or rent your information to third parties.
7. International Transfers
Your data is normally processed within the UK. If we transfer it outside the UK, we ensure adequate safeguards such as standard contractual clauses or adequacy decisions are in place.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated, including meeting legal, contractual, and regulatory obligations.
When data is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under the UK GDPR, you have the right to:
- Access your data (Subject Access Request)
- Rectify inaccurate information
- Request erasure (where applicable)
- Restrict or object to processing
- Data portability (to transfer data)
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Contact:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk
10. Cookies and Tracking
We use cookies to improve website performance and user experience.
Cookies may track pages visited, time spent on the site, and technical details to help us understand visitor behaviour.
You can disable cookies in your browser settings at any time.
See our Cookie Policy for details.
11. Data Security
We apply strong security measures — including encryption, access controls, and staff training — to prevent unauthorised access, alteration, or loss of your data.
All staff handling personal information are trained in data protection and confidentiality.
12. Links to Other Sites
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on this page and marked with the updated date above.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact:
Data Protection Contact
Excel Care Team Ltd
📍 [Insert office address]
📧 info@excelcareteamltd.com
☎ [Insert number]